IT Operations Support Specialist


The Operations Support Specialist provides Help Desk and floor support to firm personnel. This position reports directly to the Manager, IT Operations Support.

Key Roles and Responsibilities

  • Receive incoming support telephone calls and tickets and respond to requests.
  • Provide assistance with all firm software applications.
  • Help troubleshoot problems with computer hardware, mobile devices and peripherals.
  • Offer basic user instruction to users.
  • Assist with equipment changes, deployments and refreshes.


  • 2+ years experience in a Help Desk and/or desktop support environment.
  • Proven ability to troubleshoot and resolve hardware/software problems.
  • Exceptional customer service skills.
  • Strong oral and written communication skills including the ability to respond to telephone calls and email requests for technical support in a diplomatic manner.
  • Ability to follow through and document issues and resolutions.
  • Strong understanding of Windows 10 and Microsoft Office 365.
  • Self-motivated, independent and a team player.
  • Willing to provide after hours support one week each month.
  • IT experience in law firm environment and Microsoft and other certifications are a plus.

Submit your resume and salary requirements to

Hall Render was founded on a tradition of excellence, has never wavered from this tradition, and continues to search for ways to raise its own standard.